Your product will never be out of date. Our powerful support management system, will manage your devices. Paid support gives you the latest functionality, improving technical efficiency and troubleshooting. Our centers in Dubai (UAE) employ a full staff of highly trained technical experts that are on call, to answer complex troubleshooting questions. It also includes helpful technical articles written by our experts and other incredible values including: Remote Provisioning and Status Monitoring, Dynamic and Schedulable Service Provisioning, Performance Reports for Review, System Logs, Real Time Alarm Management, Topology Management, Copy Parameter, Advance Firmware Management, Security and User Group Management.
You receive free product support on all DrayTek devices upon registration of your device. You also receive assistance with general product information and availability. You will receive all the relevant documentation support for configuration, FAQ, datasheets etc.
Platinum Support Mission critical support for fastest resolution, specially for professionals, has two sub-levels, scenario based and feature based, Scenario based has scope of work defined by customer, Feature based has special features like Triple play, Smart monitor etc.